Concierge Client Manager – Birmingham, AL and Nashville, TN

  • Job Details

  • Job Status: Open
  • Posted On: June 13, 2022
  • Job Category: Marketing
  • Position Type: Full Time
  • Location:
  • Desired Experience: 2+ Years
  • Desired Education: Bachelors
  • Compensation:
  • Travel: 60%
  • Relocation: No

Concierge Client Manager Birmingham, AL and Nashville, TN

Outstanding career opportunity for a motivated and experienced client management professional.  This privately held telecom company is growing by leaps and bounds!  Help your clients develop a comprehensive IT Strategy that includes voice, internet, data, and cloud solutions to business and government accounts. All are clearly best-in-class. With the full backing of an industry-leading marketing department and award-winning IT teams.

 

Responsibilities:

The Concierge Client Manager has a single mission: Partner, Serve, and Lead.

  • Proactively own and manage multiple high-visibility and high-touch customer relationships.
  • Understand short- and long-term customer goals and objectives as they relate to Information Technology (IT) and Business Alignment.
  • Drive issue resolution using standard process/procedures in coordination with supporting resources.
  • Provide a single point of contact for customer account concerns.
  • Regularly communicate with assigned accounts, set expectations, and negotiate priorities appropriately.
  • Develop highly effective relationships across all departments.
  • Assist in establishing and documenting each customer’s processes, procedures, customizations, and configurations.
  • Provide mentoring and assistance to other team members.
  • Assist in proactively managing, measuring, and tracking customer tickets (incidents) to ensure their timely resolution.
  • Provide timely issue/incident status updates, root-cause analysis, and strategies to address.
  • Recognize and resolve systemic issues (problems) to prevent them from repeating.
  • Provide recommendations for product enhancements and implementation of new technologies.
  • Escalate issues as appropriate.
  • Apply fundamental troubleshooting skills to issues before escalating to the appropriate group.
  • Recognize revenue opportunities and facilitate them inside current accounts.
  • Document, track, and support compliance with Service Level Agreements.
  • Ensure ticket data is accurate and regularly updated (e.g., statuses, owners, billing).
  • Ensure customer service level agreements.
  • Regularly meet with the Service Owners, Systems Administration Team, and others to identify immediate and long-term customer needs.

 

Requirements:

  • At least 2 years experience in progressively responsible roles relating to technical account management.
  • Strong leadership, communication, and customer service skills.

PREFERRED

  • Bachelor’s Degree in Computer Science, Business Administration, MIS, or related field is preferred.
  • Knowledge of enterprise support tools and ticketing/documentation systems preferred.

 

Additional requirements:

Due to the nature of this position, all candidates must have:

  • A dependable vehicle
  • A clean driving record free of DWI/DUI (within the past 5 years)
  • Few if any moving vehicle violations (e.g. speeding tickets)
  • No bankruptcies or charge offs in the past 3 years
  • A clean drug screening test

 

Location:  This position may be home based in either Birmingham, AL or Nashville, TN markets.

 

Travel:  The travel is close to 60%, with seldom overnight.  Mileage reimbursement

 

Compensation:  An attractive base with quarterly bonus payouts based on performance.    This client also affords tremendous growth opportunities as well as Medical / Dental benefits, 401K, profit sharing,  and tuition reimbursement.

 

** Applicants must be a U.S. citizen or green card holder to be considered for this position **

 

If you, or someone you know, may be interested and qualified for this position, please forward your resume and letter of interest.

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