Telecom Access Engineer

  • Job Details

  • Job Status: Closed
  • Posted On: June 25, 2016
  • Job Category: Engineering, Information Technology
  • Position Type: Full Time
  • Location: Mobile, AL
  • Desired Experience: 2+ years relevant experience
  • Desired Education: Bachelors preferred
  • Compensation: $18-$20 hr Full time position
  • Travel: Negligible
  • Relocation: No

Our client is a well established, profitable, and highly regarded telecommunications company.  They run a career focused culture where employees have opportunities for growth depending upon their own initiative.

A telecom Detail Engineer / Access Engineer, must enjoy working multiple projects in a fast paced, team centric environment.   Responsible for supporting the Sales Team by gathering and confirming details related to orders being placed within and outside the company.  Heavily involved in the order placement, vendor management as well as quality assurance for all post-sales support to client/sales team during the provisioning/implementation process.

Responsibilities

  • Provision/order processing of installations, disconnects & changes
  • Confirm features, specifications, and accuracy of paperwork for orders
  • Update work queues and comment on customer accounts
  • Ability to manage a queue of 50 or more orders
  • Ability to navigate Salesforce, Solarwinds, and other Network Management Systems
  • Ability to read and understand carrier service orders
  • Adhere to company products and business rules
  • Ability to solve order issues and handle escalations
  • Work closely with Sales, Operations/Engineering, and customer on order specifications and requirements

Requirements

  • Post-secondary education in a related field or equivalent work experience preferred
  • Proficiency in the use of Microsoft Office applications, Visio, Salesforce.com, etc.
  • Strong attention to detail and organizational skills are essential
  • Understanding of Ethernet and Interface options
  • Excellent interpersonal, relationship, and communication skills (written and oral)
  • Understanding of network technology industry, technology and terminology

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.

Location:  This position is based in Mobile, AL.

Travel:  Negligible

Compensation:  Compensation is $18-$20 hr full time position.  OUTSTANDING benefits include:

  • Medical, dental, and vision insurance offered
  • Sick leave, Vacation, and Personal days after 90 days
  • Life insurance paid for by the company
  • Short-Term and Long-Term Disability paid for by the company
  • 401K matched plan offered
  • Company provides all required safety equipment and training
  • Company provides all Installer/Technician related tools
  • Company paid cell phone and laptop

** Applicants must be a U.S. citizen or green card holder to be considered for this position **

If you, or someone you know, may be interested and qualified for this position, please forward your resume and letter of interest

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