Our client is a well established, profitable, and highly regarded telecommunications company. They run a career focused culture where employees have opportunities for growth depending upon their own initiative.

The NOC Manager is expected to be able to perform at a high level as expected in the networking industry. The individual must display strong qualities of leadership and initiative while being able to assist in the oversight of the NOC’s daily activities. As Manager of a NOC team, your role will be to manage and develop a team of experts responsible for delivering the industry’s best network operations support for our clients. You will coach your team to successfully execute on common processes and procedures and lead your team to continually raise the industry bar by driving innovation, efficiency and customer experience improvements.
Responsibilities Include:

Lead and manage a team of technically advanced experts to provide industry leading Network Operations
Direct team to follow documented standard operating procedures as well as guide the development and thoroughness of existing documentation to constantly improve the network environment
Measure and manage team performance for ticket resolution and environment alert resolution
Communicate information both to senior management as well as local Operations team regarding necessary process/procedures and adjustments
Create and deliver internal and external communication that instills customer confidence
Effectively communicate with both internal and external customers using both written and verbal forms
Participate within post outage investigations and provide review and resolution suggestions for both internal and external operational improvements
Participate in external customer meetings to review and address received escalations and communicate next steps in experience improvement
Drive team skill set improvement and support knowledge through the team consumption of new documentation and best practice information
Review team workflows and processes to ensure highest level of customer experience is achieved in areas such as internal/external communication, event hand-off, and overall efficiency
Drive the NOC team to achieve performance targets and goals
Develop annual personal goals and targets with each team member. Drive people to deliver against these targets.

Requirements:

Proven track record of successfully managing teams
Knowledge of Telecom technologies & services and their management principles
High technical aptitude
Hands-on experience with Optical Transport, DWDM, SONET, Ethernet, and IP/Internet
A reputation for self-motivation, integrity, cultural sensitivity, strong interpersonal skills and written communication skills
Ability to articulate abstract, complex and detailed technical items and present to senior management
Live or willing to relocate to Mobile, Alabama

Location: This position is based in Mobile, AL.

Travel: Negligible

Compensation: Compensation is $50K+ commensurate with experience. OUTSTANDING benefits include:

Medical, dental, and vision insurance offered
Sick leave, Vacation, and Personal days after 90 days
Life insurance paid for by the company
Short-Term and Long-Term Disability paid for by the company
401K matched plan offered
Company provides all required safety equipment and training
Company provides all Installer/Technician related tools

** Applicants must be a U.S. citizen or green card holder to be considered for this position **

If you, or someone you know, may be interested and qualified for this position, please forward your resume and letter of interest

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NOC (Network Operations Center) Manager

Job Details